In 2024, Costico (Assign), Wall Mart (WMT) And the goal (TGTHe continued to control customer satisfaction categories, although each of them faced their own challenges.
According to the arrangement of ASSOCIATES reputation for sale for 2025 a reportWhich analyzed more than a million reviews from the customer, did not rise to retailers to the claim The highest spot Highlight that even the best performance artists still have Improvement.
Costtec kept this Strong reputationBut issues such as a shortage of employment and long waiting times continued. The report indicated a 16 % decrease in long waiting times signals compared to last year, indicating improvements in operational efficiency. However, with Costco after the progress of Walmart in Click on Chinese suppliers to Price discountsThese are Cost pressure Be able to It affects customer satisfaction If it is not dealt with carefully.
Wal MartNevertheless Widespread And wide recognition, The struggle is still With the experience of consistent customer experiences. While the product deficiency decreased by 25 %, the signals increased to discrimination by 16.5 %, which constitutes a reputation risk that may affect the classification of satisfaction in the future.
goalKnown Giving priority to customer serviceMixed results in 2024. While reviews showed slight improvements in time reactions, Fears About return policies and Rest control Sizes They were still prevailing.
on Diversity, fairness and inclusion (Dei)Still Costico externalAnd stand firm on its initiatives, while Wal Mart and goal Ownership return Their efforts in this field.
Retail traders take steps to counter these challenges – improving employment, training and operational efficiency – but the constant threat of customs tariffs and the transformation of supply chains may continue to create obstacles.
We collected a list of the 10 best division traders in the customer service. Let’s take a look.