The Samsung Medical Center in South Korea has automated various operations to improve the patient’s experience.
Tasks such as dates management and insurance claims are mainly eroded through the internal hospital information system, Darwin. Several digital solutions have also been developed, including patient platforms to determine appointments, Acceptance of hospital, medical treatment, nursing, hospital administration, pharmacy, and radiology.
Show high -level use, hospital health has been verified Phase 7 of Himss Electronic medical registry adoption form In 2023.
Over the past five years, it has gradually worked towards an unintended system around the clock throughout the week and issuing medical records for patients.
The problem
In an interview with Health care news,, Dr. Bong Lioli, the SMC database and digital employee, described the current process of issuing medical records in Korean hospitals.
“[E]The Xisting Medical Register Systems Systems Managed by Korean Hospitals provides limited access to patients and are ineffective for hospitals. Patients who need to copy medical records for various reasons, such as special insurance claims, consultations in other hospitals, and apply to public institutions to prove the medical status and preserve personal records, they must visit the hospital personally. This is added to time and physical burdens. ”
“This was especially difficult for patients who suffer from difficulties in transportation or those who live in remote areas. In addition, when the patient’s representative asked for records, they had to take a return trip at a long distance if the required documents, such as the approval of the patient and the proof of acting, are incomplete in order to protect sensitive personal information.”
He also pointed to how service providers found that it was difficult to deal with the high demand for the issuance of personal medical records, given the lack of operational efficiency such as additional employment needs, the expansion of physical spaces, delay in treatment, and customer complaints.
an offer
In 2019, SMC carried out the first online system to issue medical records in South Korea to address the increasing demand to access fast and safe medical records.
The hospital was met with challenges. Waiting times ran for up to two hours, as employees handled them manually during hospital operating hours, and requests were received only through personal computers. Patients even have to schedule separate visits only to get their records. Moreover, there were additional steps to protect sensitive personal information.
“If one of the patient requests an incomplete record, they must go over and over again through the cancellation process, which felt an additional additional burden for both patients and hospital staff,” Dr. Rie pointed out.
Facing the challenge
To solve these restrictions, SMC followed a deported approach to enhancing the online medical record system. First, the possibility of generating the mobile phone and PDF provided the average waiting time from 50 minutes to 10 minutes.
The complex and varied manual processes have been combined, categorized and simplified to unify the workflow tasks. Data fields are also assigned to consistent structure.
Then, in 2023, he achieved another national teacher; The first hospital in South Korea has become the automation of automation of automatic operations (RPA) in the issuance of online medical records.
Within a year, upgrades to fully automate the system were presented from checking the app on the Internet to the version of PDF files, downloading, and confirming the patient’s final identity by conforming the patient to the Acting Patient.
“Tasks such as checking the demand and details, choosing the records of the issuance hospital based on the request, and creating the corresponding PDF files were fully automated. This greatly improved the speed of processing and reduces the possibility of errors caused by manual work,” explained DR Rhee.
As part of the acceleration of the issuance of medical records, SMC also included the auto tracking course feature to notify employees automatically about incomplete records.
results
The SMC medical request system has evolved dramatically through a series of gradual developments, which led to a significant increase in online version rates from less than 10 % to more than 30 % after the full automation implemented in October 2024.
The average waiting times has been significantly reduced to about five minutes. The error rate also showed 0 %.
In addition, SMC has seen 40 million WNC ($ 27,000) in savings in annual paper costs, ink ink and 50 million WNA ($ 34,000) more to redistribute employment. He also received a few complaints and “very positive reactions”; The patient’s consent is more improved through a new discount policy that stimulates the use of its online services.
Moreover, by reducing the use of paper and patient travel, the online system helped reduce approximately 4,056 tons of carbon dioxide emissions, equivalent to 610,000 trees.
“This progress in Amnesty International is not only related to adopting a new technology. It represents a big step towards the patient’s digital innovation. We will continue to take advantage of advanced technology to enhance both the patient’s experiences and employees, which leads to more digital transformation in health care.”
Dr. Bong Lioli Rey
Professor, Department of Diseases of the Digestive System
Executive Vice President, Data Vice -President and Digital Employee
Samsung Medical Center
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The responses of Dr. Bong Lioli were released to the brevity.